Job Opportunities >> Account Director - Medical Publication Services -Remote-based
Account Director - Medical Publication Services -Remote-based
Title:Account Director - Medical Publication Services -Remote-based
Department:Client Services
Job Status:Open Position

Peloton Advantage, a US-based OPEN Health company, is a thriving medical publications company
. We are actively seeking an experienced Account Director/Client Services Director that has the track-record in supporting the daily activities of large-scale strategic client medical publication plans. MUST HAVE MEDICAL PUBLICATIONS EXPERIENCE - THIS IS NOT A BUSINESS DEVELOPMENT ROLE. Resumes not reflecting this experience will not be considered.

At Peloton, our medical and account teams provide strategic support to pharmaceutical company clients and produce stellar journal articles, abstracts, posters, supplements, slide presentations, monographs, and other communications materials.

Key responsibilities:
Responsible for managing client accounts by delivering superior customer service, providing strong leadership/guidance, directing strategic publication planning services, and partnering with Senior Management in new business activities. Account Directors are the key contact for internal and external stakeholders. The ideal candidate will be exceptionally proactive and responsive, adept at publication planning, comfortable with assessing scientific content, highly capable in leading teams, and accomplished in developing and managing new business proposals. Expert knowledge and facilitation of industry guidelines is a must.

Account Direction/Growth
  • Core responsibility is managing strategic publication plans including abstracts, posters, primary and review articles 
  • Directly responsible for outcome of all assigned projects
  • Partner with the Senior Management team to share in the accountability for the total growth and profitability results for a major client relationship.  This is based on having developed expertise in all positioning strategies, publication alternatives, scientific and/or educational tactics, and the overarching ability to stimulate gains in revenue and profitability growth 
  • Proactively partner with client publication leaders to develop and implement winning publications strategies by demonstrating:
    • Mastery and command of the various strategies and tactics that are most appropriate to unique client situations
    • Definitive and communicable understanding of the critical success factors and likely risks or challenges associated with those various strategies and tactics
  • Prepare project proposals and coordinate implementation and follow-up, including preparing and delivering professional client presentations for sales purposes
  • Generate business with established clients as well as new clients within the pharmaceutical and biotechnology industry 
  • Manage and take responsibility for all client contact —internal and external—with a consistent focus on agency profitability, resource productivity and growth, client satisfaction and endorsement of agency’s superior capability
  • Responsible for revenue forecasting; meeting quarterly revenue targets; managing expenses
  • Prepare client and author contact reports
  • Solution-oriented individual with deep intuitive understanding of their account in order to:
    • Recommend alternatives and identify opportunities
    • Problem-solve challenges and contingency plan
  • Provide strategic oversight for internal work as well as meet client expectations
Compliance, Documentation and Operational Expectations
  • Comply with established standards, policies and procedures 
  • Maintain consistent attendance 
  • Maintain timely submission of timesheets
  • Professional, timely response to all internal and external communications
  • Increase in workload/volume across multiple clients and accounts while ensuring quality and accuracy
  • Procure and maintain appropriate travel documentation
Financial Management
  • Accurate and timely invoicing
  • Statements of Work/Purchase Orders are in place before work begins
  • Project Change Notices are prepared and in compliance with corporate standards
  • Ensure client tracking reports and invoice schedules are prepared on a timely basis

Team Management/Mentorship
  • Manage the assigned Account and Medical teams on all proposed and sold business 
  • Lead peers and junior staff members, acting as a strong role model for less experienced individuals through both direct development and example of exceptional performance
  • Provide frequent performance feedback and coaching to improve the capability and productivity of assigned internal staff resources
  • Establish, monitor and deliver on project timeline in partnership with fellow internal team members
  • Cultivate team performance in such a way as to encourage personal growth and development

Account Resourcing/Operations
  • Support management team in assessing the staffing and operations requirements to successfully execute new business ventures and strategies
  • Evaluate patterns of performance, teamwork, process management and business practices which, if changed, could improve agency profitability, resource effectiveness and productivity, overall client satisfaction and market competitiveness
  • Proactively plan and manage specific operations effectiveness and productivity initiatives which will strengthen agency results and performance flexibility
  • Negotiate resource requirements with senior management for all assigned teams whenever the workload and client requirements are expected to generate more activity and output than assigned staff can manage in a reliable quality manner

Product Knowledge
  • Review the therapeutic literature, understand client data and provide strategic and scientific feedback to the medical team
  • Attend relevant conferences in therapeutic areas as needed
Desired Skills & Experience
  • 8-12 years of experience with a pharmaceutical and/or medical communications company
  • Bachelor’s degree (candidates with an advanced degree and/or CMPP certification preferred)
  • Experience in leading, developing, and implementing publication plans
  • Ability to understand scientific content and develop strategic publication and/or medical communication plans
  • Excellent written/verbal communication skills
  • Exceptional organizational and time-management skills
  • Experience in managing internal/external resources
  • Strong interpersonal and leadership skills
  • Ability to maintain team focus within account teams and among other departments
  • Experience managing forecasts, reconciliations, and profitability analyses
  • Expertise in industry guidelines and compliance
  • Proficiency in Microsoft Office applications and PubSTRAT and/or Datavision
This position is remote-based
Hours: 8:30am – 5:00pm or 9:00am – 5:30pm EST
Normal office environment.
Travel: Position requires domestic and/or international travel (~20%)

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