Job Opportunities >> Global Director, Business Operations - Immediate Opportunity
Global Director, Business Operations - Immediate Opportunity
Title:Global Director, Business Operations - Immediate Opportunity
Job Status:Open Position
Third party submissions will not be considered at this time

The Global Director, Business Operations is responsible for leading a central, Global Operations team, driving a consistent operational approach, where appropriate, across the OPEN Health Communications Practice. Such activities require consultation and collaboration with the senior leadership team across our Centers of Excellence (COEs) and Central Practice Functions to build an efficient business with a strong culture. A global approach should be sought wherever possible, with adaptation as necessary to meet specific needs relating to the countries/regions in which we operate (currently the US and UK but this may widen in future). In addition, The Global Director, Business Operations will need to partner and align with colleagues in the OPEN Health Centre and our other OPEN Health practice to ensure alignment and efficiency wherever beneficial and efficient to do so.
Duties and responsibilities
The Global Director, Business Operations will need to assess the current operational approaches in our historical teams, understand the skills and experience of team members, and appreciate the needs of our new global practice. They will then need to devise and implement new, aligned ways forward for the future and drive continual improvement as our business evolves.
Primary duties and responsibilities include, but are not limited to:
Leadership of a team responsible for the below activities across our global practice. To include driving strategic alignment and consistency of these activities and then continuing to lead an aligned, strategic approach to operations globally.
Rates and internal data consistency
• Own rates advice, benchmarking and management including in our finance systems and client estimate templates, including ensuring an annual rates review per client account
• Ensure consistency of rate/role/client/campaign/project data in our finance systems/CRM (working in partnership with the OH Centre)
• Ensure timesheet consistency globally through processes and training
Policy, process, contracts
• Partner with the HR team to deliver consistent and comprehensive onboarding and termination processes across the Practice
• Generate and implement policy/process as needed to be a compliant business e.g. Adverse Events reporting, HCP payment/Sunshine Act
• Those required across all/most COEs (COE-specific policies and processes to be devised, implemented and run by the COE)
• Devise and support the client set up and contracting process by advising COE teams and project managing the contracting process internally
• Ensure adherence with MSAs across all teams including conflict of interest management (allowing the most flexible resourcing solutions within contract restrictions)
• Manage cross-COE subscriptions to ensure these are contracted in an efficient and cost-effective way
• Implement new IT initiatives from the OH Centre, likely to include a new global enterprise resource planning system
• Implement policy/process from the OH Centre e.g. legal, data privacy, health and safety
People and clients
• Work with the internal communications team on the operational side of our employee communications/engagement program
• Manage the platforms for internal documentation and news sharing
• Organize internal conferences and events e.g. update meetings, summer parties, Holiday parties, other seasonal activities across our geographies (in the US, continue activities that are traditional at Med Comms US)
• Devise and run regular client feedback surveys
• Support the Business Development team by completing first drafts of client Requests for Information (RFIs) and managing an RFI answers database
• Draft responses to due diligence and compliance requests from clients
• Drive operational alignment of new acquisitions
• 10-15 years of functional operational experience required, previous experience ideally in healthcare professional services
• Global operational experience across both the US and the UK or EU
• Appreciative of the culture and connectivity aspects of a global, people-focused business, as well as efficiency and process
• Exceptional organizational and time management skills
• Collaborative leader with outstanding communication and interpersonal skills
• Ability to handle data with confidentiality
• Logical thinking with forethought
• High level of professional and emotional maturity
• Strong ability in using MS Office (MS Excel and MS Word, in particular)
• Solution-focused problem solver who enjoys leading positive change
• Detail- and process- oriented with an appreciation of the need to meet commercial needs
Working conditions
Work will take place in an office environment, once COVID restrictions are lifted
Office is located on the 3rd Floor of office building. Elevator is in good working condition but can be inoperable during times of repair
Office location: Parsippany, NJ
Travel requirements are less than 10% of work hours
Work hours: Minimum of 37.5 hours per week between the hours of 8:30 am – 5:30 pm
Direct reports
As assigned, members of the practice operations function, based currently in both the US and the UK. These geographies may widen in the future.

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