We're hiring! 

Peloton Advantage, LLC, is a thriving medical communications company located in Parsippany, New Jersey.  We are a group of talented publication professionals that strive to deliver the highest quality projects to our clients. Our teams provide strategic support to pharmaceutical company clients and produce top-notch journal articles, abstracts, posters, supplements, slide presentations, monographs, and other educational materials. If you excel in a collaborative team environment and enjoy being rewarded for stellar performance, we encourage you to apply to our company.

We are currently seeking an experienced Application Support Analyst. This position is primarily responsible for providing applications and general systems support in the implementation, troubleshooting and maintenance of Information Technology (IT) systems within a communications-based company.  This position requires working both independently and part of an IT team to provide day-to-day operations, monitoring, problem identification, diagnosis and resolution. This position will work with various internal business stakeholders, external vendors and cross-functional teams to gain an in-depth understanding of business requirements or functional specifications and translate them into technical specifications for actionable solutions.

Duties and responsibilities

Primary responsibilities include but are not limited to:

• Maintenance of data across multiple systems with respect to user demographics, logins, functional access and role-based permissions
• Providing advice and counsel regarding the implementation, testing and optimal use of existing business applications and technology
• Monitoring industry trends and applicability of office automation opportunities for senior management consideration
• Planning, launching and managing new or updated application and system roll-outs
• Installing workstations and software in support of IT manager
• End-user support including, but not limited to, SaaS and web collaboration software
• Troubleshooting basic to complex applications, systems, intranet and basic hardware issues promptly and efficiently
• Managing and communicating the status on multiple concurrent projects of varying size and complexity to ensure successful completion of project expectations
• Training users and escalating Help Desk requests to other IT team members or vendors, as appropriate

Qualifications
• Bachelor’s Degree in Computer Science or MIS
• IT or software vendor certifications are preferred
• Minimum of five (5) years’ progressive IT business analysis experience
• In-depth knowledge of data structures, databases and system applications, support, troubleshooting, testing, maintenance and installations
• Demonstrated strong customer service skills
• Demonstrated ability to communicate complex technical information to non-technical stakeholders
• Demonstrated ability to work both independently and in a team structure
• Direct experience installing, configuring, administering and monitoring:
    - Quickbooks in a hosted environment
    - NetSuite Open Air (Oracle)
    - Applicant Stack
    - TrakStar
    - ERP Systems 
    - Endnote
    - Datavision
    - Journal Selector / Conference Authority
    - Building security access accounts
    - Telephone system accounts
    - Slack

Working conditions
This position will be performed in a corporate business setting
Office is located on the 3rd Floor of office building. Elevator is in good working condition but can be inoperable during times of repair or power outages.

Physical requirements
• Ability to lift approximately 25 pounds
• Ability to sit for long periods
• Ability to kneel for configurations

Direct reports - None

Position is located in Parsippany, NJ
Hours are 8:30 am – 5:00 pm
Travel: 10% 

NO RECRUITERS PLEASE.